Terms of service

What governs the use of this website and an engagement with Daleenda, where no separately signed contract says otherwise.

Scope

These terms cover the use of this website and, where no signed agreement says otherwise, engagements with Daleenda. Where a signed contract exists, that contract prevails over anything on this page. Engagements contracted in Germany are concluded with Handyland, Daleenda's contracting partner in Heidelberg, which engages Daleenda to carry out the work; where that is the case, the signed contract with Handyland governs.

Services

Design, development and operation of custom software (web and mobile products, platforms, ERP and point of sale), delivered as a fixed-scope project, a retainer, or a dedicated team, as agreed in writing before work starts.

Quotes and payment

Scope and price are agreed before the work begins, and a change to one is a change to the other, agreed in writing rather than absorbed silently. Payment schedule, currency and invoicing are set in the engagement letter for each piece of work: they differ too much between a fixed-scope project in Germany and a retainer in the Gulf for one page to state them honestly. Clients contracting in Germany are invoiced by Handyland, with German VAT shown.

Client obligations

The work depends on access, decisions and content arriving when they are needed. Where they do not, timelines move by agreement rather than quality being cut to hold a date.

Intellectual property

You own the code and the repository from day one. This is not held back as leverage until final payment. Pre-existing components, open-source dependencies and our own general know-how remain ours, licensed to you as far as your use of the delivered system requires.

Confidentiality

Each side keeps the other's non-public information confidential, during the engagement and afterwards, and uses it only for the work. We name a client publicly only with their agreement.

Liability

The content of this website is information, not advice, and visiting it creates no engagement. Where a signed contract applies, its terms on liability govern. Otherwise, we are liable without limitation for intent and gross negligence, for injury to life, body or health, under any guarantee we have given, and under the Product Liability Act. For slight negligence we are liable only for breach of an essential obligation, one whose fulfilment makes proper performance possible in the first place and on whose observance you may regularly rely, and then only up to the damage that was foreseeable and typical when the obligation arose. Liability that the law makes mandatory is not affected.

Termination

Either side may end an engagement with thirty days' written notice. Work completed up to that point is invoiced, the code and repository are already yours, and we hand over what is needed to continue without us.

Governing law

Which law governs an engagement, and which courts hear a dispute over it, is named in each signed contract, chosen with the client for their market rather than imposed from here, because it differs for German, Egyptian and Saudi clients. Contracts with Handyland are governed by German law. If the client is a consumer, this does not deprive them of the protection of the mandatory provisions of the law of the country in which they have their habitual residence. Heidelberg is the place of jurisdiction if the client is a merchant, a legal entity under public law or a special fund under public law; otherwise the statutory places of jurisdiction apply.